SMS Terms & Privacy

About this program

These SMS Terms govern the Gateway Financial text messaging program (the "Program") run by Gateway Financial ("we," "us" or "our"). They are part of our Terms & Conditions and work alongside our Privacy Policy.

Messages you may receive

When you opt in, we may text you about:

• your savings review, statement analysis and pricing proposal;
• your application, including status updates and requests for documents or signatures;
• appointment and call scheduling, confirmations and reminders;
• account setup, equipment and software delivery, and support;
• replies to questions you send us.

We send promotional or marketing texts only if you separately and expressly agree to receive them. Some texts may be sent or drafted by an automated system or AI assistant on our behalf. You can ask for a person at any time.

How you opt in

You opt in by doing one of these:

• checking the SMS consent box on one of our website forms (it is never checked for you);
• texting us first;
• giving consent to a member of our team, which we record with the date and time.

We keep a record of your consent: when and where you gave it, and the language you agreed to. Consent to receive texts is not a condition of any purchase or of receiving a savings review, quote or service.

Message frequency and cost

Message frequency varies with your requests and the status of your application or account. Message and data rates may apply under your wireless plan. Gateway Financial does not charge for text messages.

How to opt out

Reply STOP to any message to stop receiving texts. We also honor END, CANCEL, UNSUBSCRIBE, QUIT, STOPALL, REVOKE and OPTOUT, and other reasonable ways of telling us to stop, such as a written reply saying so, an email to [email protected] or a call to 949-998-4880.

After you opt out, we send one message confirming it and no further texts to that number. The exception is a later request from you. We process opt-out requests promptly, and always within the time the law requires. To rejoin, reply START or UNSTOP.

Opting out of texts does not cancel your application or account. We may still contact you by email or phone about them.

Help

Reply HELP or INFO for help, email [email protected] or call 949-998-4880.

Timing

Except for messages you request or time-sensitive account matters, we aim not to send texts before 8 a.m. or after 8 p.m. in your local time. We also follow any stricter limits that apply where you live.

Carriers

The Program is available on major U.S. wireless carriers. Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device and is not guaranteed.

Your number and eligibility

You confirm that you are at least 18 and the subscriber or regular user of the mobile number you give us, and that you can consent to texts at that number. If you change or give up your number, reply STOP from it or tell us, so we do not text the next person who gets it.

Keep sensitive information out of texts

Text messages are not a secure channel. Do not text Social Security numbers, full card numbers, bank account numbers or passwords. We will never ask for a full card number, a bank password or a one-time passcode by text. Use our secure application for sensitive information.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We share your number and message content only with the messaging and customer relationship management providers that deliver and record our texts, and only for that purpose. We may also disclose information when the law requires it. We keep your consent records and message history in our customer relationship management system so we can honor your choices. See our Privacy Policy for more.

Changes to these SMS terms

We may update these SMS Terms by posting a new version here with a new date. We will not use a change to send you a kind of message you did not agree to.

Contact us

Gateway Financial
16220 N Scottsdale Rd, Suite 300, Scottsdale, AZ 85254
Email: [email protected]
Phone: 949-998-4880