AI Disclosure

Why we are telling you

Gateway Financial believes you should always know when you are dealing with a machine. This page explains where we use AI, what it does and does not do, and how to reach a person.

Where we use AI

• Lexi, our website assistant. Lexi is an AI chat and voice assistant on our website. It answers questions about merchant services, helps you start a savings review and can arrange a call with our team.
• Ask AI. The Ask AI chat answers questions from a knowledge base we wrote and maintain about our services.
• Phone and text. Calls and texts, including calls outside business hours, may be answered, assisted or followed up by an AI assistant working for us. Our AI assistants are designed to identify themselves as AI. If you ask whether you are speaking with a person, you will get a truthful answer.
• Behind the scenes. Our team may use AI tools to summarize conversations, draft follow-up messages, organize records in our customer relationship management system, and help read processing statements.
• Website content. Some content on this site, such as industry guides, is drafted with AI assistance and reviewed by our team before it is published.

What AI does not do

• AI does not approve, decline or underwrite applications. Underwriting and approval decisions are made by our third-party processing partners and their sponsor banks under their own policies.
• AI does not set your final rates or fees. Binding pricing is only what appears in your executed merchant agreement.
• AI does not make offers, promises or guarantees for Gateway Financial, and nothing an AI assistant says changes our Terms.
• If we use AI to help read a statement, a member of our team reviews the results before we share savings figures with you.

Accuracy and limits

AI can make mistakes. Its answers may be incomplete, out of date or wrong, and it does not know the details of your business unless you share them. AI responses are general information, not legal, tax, accounting or financial advice. Before you rely on anything important, confirm it with our team in writing.

Talk to a person

You can ask for a person at any time. Tell the assistant you want a person, call 949-998-4880 or email [email protected].

Recording and your information

Conversations with our AI assistants, including voice conversations, are recorded and transcribed. They are stored in our customer relationship management system so we can follow up and keep accurate records. Our AI and communications providers process them to deliver the service, under our Privacy Policy. By using an assistant you consent to this.

Do not share sensitive information with an AI assistant. That includes Social Security numbers, full card numbers, bank account numbers and passwords. Use our secure application instead.

Calls and texts using AI

We do not place marketing calls using an artificial or AI-generated voice, or send automated marketing texts, without the prior express written consent the law requires. You can withdraw consent at any time. Reply STOP to a text, or tell us on a call or by email. See our SMS Terms.

Using our AI responsibly

Please do not try to make our assistants produce harmful, misleading or unauthorized content, or present their responses as a commitment from us. Our Terms & Conditions govern use of these features.

Changes to this disclosure

We will update this page as our use of AI changes, and post the new date above.

Contact us

Gateway Financial
16220 N Scottsdale Rd, Suite 300, Scottsdale, AZ 85254
Email: [email protected]
Phone: 949-998-4880