Dedicated service & support
Real people who answer the phone, read your statement, and stay in your corner long after you are set up.
Most processing companies are great at signing you up and invisible the moment something breaks. That is the part of the industry we built Gateway to fix. Rates matter, but when a terminal goes down during the dinner rush or a deposit looks wrong on a Friday, what you actually need is a human who picks up, knows your account, and fixes it. Service is not a feature here. It is the whole point.
What “real support” actually means
It is easy to put “great service” on a website. Here is what we mean by it, concretely:
- A real person who knows you, not a ticket number in an offshore queue.
- Fast equipment help when a device acts up, because downtime is lost sales.
- Statement literacy: we read your statement with you and explain every line in plain English.
- No long-term traps: straightforward terms, so we have to keep earning your business.
- We stay, with periodic check-ins, not a sign-and-vanish relationship.
From statement to live, in days
Switching processors sounds like a hassle, which is exactly why bad processors count on you not doing it. We make it simple and do the heavy lifting.
Free statement review
Send one recent statement. We read it line by line and show you your true effective rate, no commitment.
Honest recommendation
If we can save you money, we show you exactly how much and how. If we can’t, we tell you to stay where you are.
Setup & programming
We handle the application and program your equipment to your account before it ships, so it works on arrival.
Go live in days
Most standard accounts are live within a few business days, with a real person walking you through it.
We stay in your corner
Ongoing support, periodic statement re-checks, and fast help whenever you need it.
The Savings Guarantee
Everything we do rests on one honest promise. We will read your real statement, find your true effective rate, and show you exactly where you are overpaying. If we cannot beat your current setup, we will tell you to stay put. The review is free, and there is no obligation, because we would rather earn a relationship than win a bait-and-switch.
Average savings
on merchant processing fees
Statement analysis
no commitment, no pressure
To go live
for most standard accounts
Why we re-check over time
The bottom line
- You reach a real person who knows your account, not a generic call-center queue.
- Equipment is programmed to your account before it ships and supported fast when issues arise.
- We read your statement with you and explain every line, with no long-term contract traps.
- Most standard accounts go live within a few business days.
- The free Savings Guarantee is the backbone: if we can’t beat your setup, we tell you to stay.
Common questions
A real person who knows your account, not a generic call-center queue. When a terminal acts up mid-service or a deposit looks off, you reach someone who can actually fix it, fast.
Industries we set up on this service
Ready to stop overpaying?
Send us one statement. We’ll show you exactly where your money is going, and how much we can save you.