Payments tuned for hotels & lodging
Hotels authorize at check-in, capture at checkout, and stack restaurant, spa, and event charges on folios. Card-not-present deposits and OTA virtual cards.
Hotels authorize at check-in, capture at checkout, and stack restaurant, spa, and event charges on folios. Card-not-present deposits and OTA virtual cards add downgrade risk. We configure authorization flows, multi-outlet capture, and interchange review so property revenue is not lost to blended pricing.
Sound familiar?
These are the friction points we hear most often from hotels & lodging before a savings review.
- In-person sales billed at higher tiers than they actually qualify for
- Fraud and chargebacks on card-not-present orders
- Recurring billing that is clumsy or quietly drops saved cards
- No clear view of fees across multiple locations
- Statements you cannot actually read or verify
How hotels & lodging get paid
Your underwriting, equipment, and pricing should match this flow, not a generic countertop setup.
- Check-in authorization and checkout capture
- Restaurant, bar, and spa charges on property
- Event and banquet deposits
- OTA and corporate virtual card settlements
- Online direct booking prepay
What we configure for your vertical
- Auth and capture aligned to folio workflow
- Multi-outlet MID strategy where required
- CNP safeguards for direct booking engine
- Interchange review for keyed and virtual card mix
- Chargeback workflow for disputed stays
Worth knowing before you switch
- Wrong auth/capture timing creates guest disputes
- Virtual cards from OTAs code differently than direct bookings
- Blended rates hide spa and F&B interchange downgrades
How Gateway helps
Practical outcomes we configure for hotels & lodging, on top of transparent interchange-plus pricing.
Best card-present pricing
We make sure every swipe, dip, and tap settles at the lowest qualified interchange tier.
Fraud & chargeback tools
Protect card-not-present revenue with the right safeguards in place.
Recurring & saved cards
Tokenized cards on file with reliable rebilling, card-updater, and smart retries.
Multi-location clarity
One partner and clean reporting across every location you run.
Real human support
A dedicated specialist who actually answers, plus our written savings guarantee.
The bottom line
- Auth and capture aligned to folio workflow
- Multi-outlet MID strategy where required
- CNP safeguards for direct booking engine
- Interchange review for keyed and virtual card mix
Common questions
Terminal and PMS-aligned auth and capture flows for your PMS workflow.
Related industries
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